Terms and Conditions

Refund Policy:

Aesthetics treatments such as Botulium Toxin A anti-wrinkle treatment, dermal fillers, lip fillers and ProfHilo® bio-remodelling are non-refundable once the treatment has been undertaken.

The consent forms for these aesthetics treatments clearly state that there is no guarantee of a satisfactory or pleasing result. Rather our aesthetics practitioners will be using their experience and clinical acumen to provide the best possible treatment result to the best of their ability.

A ‘top up’ anti-wrinkle treatment may be offered at the clinician’s discretion, but this should not be taken as an expectation. Our aim is for service users to be delighted with their results; however, we are also very careful to manage expectations, hence the thorough pre-treatment consultation.

There is no ‘top up’ for ProfHilo® or dermal filler treatments, including lip augmentation, and any further required treatment will naturally need to be paid for.

Any adverse issues relating to facial aesthetics work undertaken at Charlwood Aesthetics needs to be highlighted and reviewed with a face-to-face review consultation with the treating clinician within a maximum of six months since having had the work done.

In this timeframe, we will be sympathetic to the issues raised and will be aiming to correct any deficiencies and to leave our patients delighted with their results with their expectations met or bettered.

We are not obliged to correct the work of non-Charlwood Aesthetics’ practitioners and do not review patients who present more than six months after their treatment with us, especially if they have previously failed to bring any concerns to our attention.

In this circumstance, we are unable to verify the subsequent facial aesthetics history of the patient and our medical team have determined that six months is a reasonable timescale to have highlighted any concerns to us. This nationwide clinic policy is resolute and is in line with sound facial aesthetics practices and recommendations.

No Shows and Late Cancellations :

If you need to alter your appointment for any reason, please be aware that we have a 48hr free cancellation policy, beyond this point you may re-schedule your appointment.

For No-shows or cancellations within 48hrs of your scheduled appointment time, there is a 50% non-refundable deposit for any future appointments.